At HOMZURE, our goal is to provide you with a clear and reliable shipping experience from the moment you place your order until your product arrives at your door.
Our product collection includes artistic ornaments, decorative sculptures, and other artistic home decor items. For delicate products, we may use additional protective packaging materials when appropriate to help reduce the risk of damage during transportation.
Order Processing
Orders are typically processed within 1-3 business days after payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is separate from carrier shipping time. Processing times may be slightly extended during peak sales periods, holidays, high order volumes, inventory checks, or other special circumstances.
Certain fragile or decorative products may require additional packaging preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Estimated Delivery Time
Estimated delivery time is usually:
7-20 business days after shipment
Estimated delivery time does not include the 1-3 business days required for order processing.
Shipping times may vary depending on:
• Delivery destination
• Carrier availability
• Customs inspection or clearance procedures
• Public holidays
• Weather conditions
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Other circumstances beyond our reasonable control
All delivery times are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Fees
Available shipping methods and applicable shipping fees will be displayed during checkout based on the destination, product type, package size, and items included in your order.
If promotional offers or free shipping discounts are available, the applicable conditions will be clearly displayed during checkout before payment is completed.
Some larger, delicate, or specially packaged artistic products may require different shipping methods depending on the destination.
Fragile Product Packaging
Some HOMZURE products may include:
• Artistic decorative details
• Sculptural elements
• Delicate structures
• Special surface finishes
• Decorative components
• Other fragile design features
Where appropriate, these products will be packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully when receiving it and inspect delicate items shortly after opening.
We recommend keeping the original packaging until you confirm that your order has arrived safely and without damage.
Tracking Your Order
If tracking service is available, we will send a shipping confirmation email to the email address provided during checkout with tracking information or a tracking link.
After the tracking number is created, please allow some time for tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear after the package reaches certain transportation or delivery checkpoints.
Delivery Delays
Although we work with shipping providers to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
• Carrier interruptions
• Customs inspections or clearance procedures
• Severe weather
• Transportation disruptions
• Public holidays
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Unexpected logistics delays
If your order has not arrived within the estimated 7-20 business days, please contact our customer support team. We will assist in checking available tracking and delivery information.
Accuracy of Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully check your:
• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before shipment. However, once an order enters processing or has already been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping costs may apply where permitted by applicable law.
International Orders
HOMZURE ships to selected international destinations where shipping services are available.
International shipments may be subject to:
• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Clearance charges
• Other fees charged by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
HOMZURE cannot control customs processing times or fees charged by government authorities, customs agencies, or shipping carriers.
Products Damaged During Shipping
Because some HOMZURE products contain delicate artistic structures, decorative components, or fragile design details, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
• Your order number
• Clear photos of the damaged product
• Photos of the inner packaging
• Photos of the outer package
• A photo of the shipping label
• A short video, if available
Please do not discard the damaged product or packaging before our customer support team completes the review.
Depending on the situation and applicable policies, we may provide an appropriate solution, such as replacement, refund, or other available remedies.
Lost or Delayed Packages
If tracking information shows unusual delays or your package cannot be located, please contact us so we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or other available solutions.
Investigation procedures and resolutions may depend on the carrier’s policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
• Your mailbox or usual delivery area
• Front door, side door, or back door
• Building reception or mail room
• Family members
• Neighbors
• Local delivery carrier information
If you still cannot locate your package, please contact us. We will assist you in reviewing available delivery information.
Split Shipments
In certain situations, items from the same order may be shipped separately due to:
• Inventory location
• Product size
• Fragile product packaging requirements
• Warehouse availability
• Fulfillment requirements
If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.
You will not be charged additional shipping fees if your order is divided into multiple shipments.
Receiving Your Order
When receiving HOMZURE decorative products, we recommend:
• Open the package carefully
• Avoid using sharp tools near the product
• Slowly remove protective packaging
• Handle decorative components carefully
• Inspect the product before disposing of packaging
• Place the product on a clean and stable surface before use
If your product contains removable or adjustable decorative components, please review the related product information before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:
Brand: HOMZURE
Website: homzure.com
Legal Entity:
Changsha Qingzi Beauty Technology Co., Ltd.
Registered Address:
Longtou Town Industrial Park, Tongguang Road No. 88,
Changsha City, Hunan Province, China
Unified Social Credit Code:
91430100MAEDR8NY8B
HOMZURE is owned and operated by Changsha Qingzi Beauty Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.
For damaged or fragile product inquiries, providing product and packaging photos will help us review your request faster.
HOMZURE — Artistic pieces designed to enrich your living space.