Our Commitment to Quality
At HOMZURE, we hope every product you receive meets the quality and appearance standards presented in our store.
Each artistic decorative item is carefully selected and inspected before shipment. If your product experiences damage, defects, or eligible manufacturing issues during the warranty period, our customer service team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased from our store are covered by a 90-day limited warranty, starting from the date your order is delivered.
This warranty applies to eligible manufacturing defects or product issues that occur during normal and expected use.
Depending on the situation, we may provide:
• Replacement of the product
• Replacement of parts or components (if available)
• Store credit
• Refund (where applicable)
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the claim.
Coverage
Our limited warranty may cover the following issues:
Manufacturing Defects
Material or workmanship defects that affect the normal use or structure of the product.
Structural Defects
Issues with the product structure that are not caused by accidental damage, misuse, excessive force, or improper handling.
Product Damage Upon Arrival
Items that arrive broken, damaged, deformed, or unusable due to transportation or handling.
What Is Not Covered
The warranty does not cover damage or issues caused by:
• Accidental drops, impacts, bending, or breakage
• Improper handling or use
• Misuse or use beyond the intended purpose of the product
• Exposure to excessive moisture, high temperatures, chemicals, or unsuitable environments
• Normal wear and tear
• Natural changes caused by daily use
• Unauthorized repairs, modifications, or alterations
• Improper cleaning or maintenance
• Lost or stolen products
• Damage occurring after the applicable warranty period
Minor differences in color, finish, texture, shape, artistic details, decorative elements, or surface appearance that do not affect normal product use are generally not considered defects.
Damaged or Defective Items
If your order arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your package.
To help us review your request efficiently, please provide:
• Your order number
• Your name and email address
• A brief description of the issue
• Clear photos or a short video showing the problem
• Photos of the packaging if the product was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Submit a Warranty Claim
To submit a warranty claim, please contact our customer service team through the contact information provided on our website.
Please include your order number and supporting photos or videos.
Our team will generally review your request and respond within 24-48 hours.
Additional information may be requested if necessary to confirm the issue.
Replacement Products
If a replacement request is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may provide:
• A comparable replacement
• Store credit
• Another suitable solution
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not guarantee a cash refund.
Refund eligibility depends on the nature of the issue and our applicable Return & Refund Policy.
If a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank or payment service provider.
Return Policy and Warranty Terms Are Different
Our Return & Refund Policy applies when you wish to return eligible products within the applicable return period.
Our limited warranty applies to eligible manufacturing defects and product-related issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package arrives damaged, we recommend taking photos before opening the package.
If the product inside is damaged, please contact our customer service team and provide:
• Photos of the outer packaging
• Shipping label photo
• Photos of the damaged product
• Photos of any damaged internal packaging
This information helps us review your request more efficiently.
Product Care
To help maintain your product in good condition:
• Follow all included care instructions
• Use the product only for its intended purpose
• Handle artistic details and decorative components carefully
• Avoid unnecessary exposure to moisture, high temperatures, or harsh chemicals
• Clean the product using appropriate materials and methods
• Avoid excessive pulling, bending, twisting, or impact
• Store the product in a clean and dry place when not in use
Improper use or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty policy supplements any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.
Contact Us
If you have any questions about products, warranty coverage, or existing claims, please contact our customer service team.
Brand: HOMZURE
Legal Entity:
Changsha Qingzimei Technology Co., Ltd.
Customer Support Email:
service@homzure.com
Our goal is to respond to customer inquiries within 24-48 hours.