Welcome to HOMZURE.
We are committed to providing responsive, reliable, and helpful customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our artistic home decoration collection, our customer support team is ready to assist you.
For questions regarding orders, shipping, products, after-sales support, business cooperation, or wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@homzure.com
Our customer support team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
To help us assist you with an existing order more efficiently, please include your order number whenever possible.
For product-related questions, please provide:
• Product name
• Order number (if available)
• A brief description of your question or concern
• Clear photos (if applicable)
• A short video if the issue relates to product condition, structure, assembly, or decorative details
Providing these details helps us review your request more efficiently and provide an appropriate solution.
2. Customer Support Hours
Customer Support Email:
service@homzure.com
Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (Eastern Time, United States)
Messages received outside normal support hours will be reviewed on the next business day.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Order, Shipping, and After-Sales Support
Our support team can assist with:
• Order status and tracking information
• Shipping and delivery questions
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale cooperation requests
To help us resolve your request quickly, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product and packaging.
4. Product Support
HOMZURE specializes in artistic home decorations, including:
• Artistic sculptures
• Decorative ornaments
• Creative display pieces
• Home decoration accessories
• Unique artistic objects
If you experience any issues with your product, our customer support team can assist with:
• Product dimensions
• Materials and finishes
• Product structure
• Assembly details
• Product care
• Included accessories
• Recommended usage
• Product styles
• Frequently asked questions
Because product specifications may vary, please provide the product name when contacting us.
5. Business and Wholesale Inquiries
HOMZURE welcomes inquiries from retailers, distributors, business buyers, home decoration businesses, and potential partners.
For wholesale, distribution, bulk purchasing, or other business cooperation opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
This will help us process your request properly.
If possible, please provide:
• Company name
• Market or sales region
• Expected order quantity
• Brief description of your inquiry
6. Company Information
Brand: HOMZURE
Website: homzure.com
Legal Entity:
Changsha Qingzimei Technology Co., Ltd.
Registered Address:
88 Tongxin Road, Longfu Town Industrial Area, Liuyang City, Changsha, Hunan Province, China
Unified Social Credit Code:
91430100MAEDR8NY8B
For further business cooperation inquiries, please contact our business representative.
Phone: +86 15273717615
Customer Support Email:
service@homzure.com
homzure.com is owned and operated by Changsha Qingzimei Technology Co., Ltd.
The company is responsible for online store operations, customer service, order coordination, product sales, and related e-commerce activities.
We Are Always Here to Help
From selecting the right artistic decoration piece to receiving and enjoying your order, our team is dedicated to providing a clear, convenient, and reliable shopping experience.
If you have any questions, please contact us:
Thank you for choosing HOMZURE.