At HOMZURE, we hope to provide customers with a clear and straightforward return experience.
This Return & Refund Policy applies to eligible purchases made through homzure.com.
1. 30-Day Return Period
Customers may request a return within 30 days after confirming receipt of an eligible order.
Before returning any product, please contact our customer support team:
Email: service@homzure.com
Our team will review your request, confirm eligibility, and provide applicable return instructions.
Please do not send products back without contacting us in advance. Returns sent without prior authorization or to an unauthorized address may be delayed or may not be processed.
2. Return Eligibility
Unless the product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally be:
• Unused or in like-new condition
• Free from customer-caused damage
• Unmodified
• Returned with all original components
• Returned with all included accessories
• Returned with product instructions or documentation (if provided)
• Returned with the original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation.
Because many HOMZURE products are artistic decorative pieces with delicate details, customers should carefully package returned products to help prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not necessarily remove eligibility for return.
However, where permitted by applicable laws, products returned due to personal preference after being opened or used may be subject to inspection.
Returned items should not show signs of:
• Excessive use
• Misuse
• Customer-caused scratches, breakage, deformation, or other damage
• Unauthorized repairs
• Modifications
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use
If a product has experienced a significant loss in value due to handling beyond what is reasonably necessary for inspection, appropriate deductions may be applied where permitted by law.
4. Non-Returnable Items
Where permitted by applicable laws, certain products may not qualify for return based on personal preference, including:
• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged due to misuse or improper handling
• Products that have been modified or repaired without authorization
• Products missing important components due to customer handling
• Other products specifically identified as non-returnable before purchase
Any product-specific exceptions will be stated on the relevant product page or communicated before return approval.
This section does not limit any consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your HOMZURE order immediately after delivery.
This is especially important for artistic decorative products that may include delicate structures, decorative elements, or fragile components.
If your order arrives:
• Broken
• Damaged
• Defective
• Incorrect
• Missing accessories
• Missing components
• Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
• Your order number
• Product name
• Clear photos of the product
• Photos of the internal packaging
• Photos of the external packaging
• Shipping label photo, if available
• A short video showing the issue, if applicable
After reviewing the information provided, we will determine the appropriate next steps based on the situation and applicable policies.
6. Product Inspection Before Return
For certain product issues, our customer support team may first provide reasonable product inspection guidance.
This may include:
• Checking product assembly
• Confirming product components are properly positioned
• Reviewing product usage instructions
• Providing photos or additional information to help identify the issue
If the product is damaged, broken, or unsuitable for continued use, please do not continue using it.
7. Return Shipping Costs
For returns based on personal preference, including:
• Change of mind
• Selecting the wrong size, color, style, or product
• No longer needing the product
• Product not matching personal preference
• Other reasons not caused by HOMZURE
Customers are generally responsible for return shipping costs where permitted by applicable laws.
If HOMZURE confirms that a product is:
• Damaged during shipping
• Defective
• Incorrectly shipped
• Incomplete
• Or otherwise qualifies under applicable seller responsibility requirements
We will provide appropriate return or resolution instructions.
Please do not purchase expensive return shipping before receiving instructions from our customer support team.
8. Original Shipping Fees
Generally, original shipping fees for preference-based returns are not refundable unless:
• HOMZURE provides otherwise
• The return is caused by our error
• The product is defective, damaged, or incorrectly shipped
• Refunds are required under applicable laws
9. Return Address
Return addresses may vary depending on:
• Product type
• Shipping location
• Customer destination
• Warehouse location
• Logistics arrangements
• Return circumstances
Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.
After your return request is reviewed and approved, we will provide the correct return address.
10. Return Packaging
HOMZURE products may include delicate artistic details and decorative components.
Customers should carefully package returned products to reduce the risk of damage during return transportation.
Where possible, please include:
• Main product
• Accessories
• Product components
• Product instructions or documentation
• Original protective materials
• Original product packaging
• Other items originally included in the order
Decorative items should be properly protected inside the package to prevent movement, impact, or damage during transportation.
Customers are responsible for ensuring products are properly packaged for preference-based returns.
11. Missing Accessories or Components
Where permitted by applicable laws, if returned products are missing components originally included with the order, the refund amount may be reduced.
Examples include:
• Decorative accessories
• Product components
• Included attachments
• Product instructions
• Protective packaging
• Other included items
Any deductions will be evaluated according to the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
• Product identification
• Return eligibility
• Product condition
• Return reason
• Included accessories
• Included components
• Condition of decorative details
Approval of a return request does not always mean a refund has been approved. Refund approval may occur after the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, refunds will generally be issued to the original payment method.
After HOMZURE issues a refund, your bank, payment provider, or financial institution may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant payment provider.
14. Refund Deductions
Where permitted by applicable laws, appropriate deductions may be applied for significant loss of value caused by:
• Missing accessories
• Missing components
• Excessive use
• Customer-caused damage
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning
• Improper handling
• Damage occurring after delivery
Any deductions will be evaluated based on the specific circumstances.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because HOMZURE products may vary in:
• Design
• Size
• Color
• Style
• Product variations
A direct replacement may not always be available.
If an exchange cannot be completed, the available option may be:
- Return the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before requesting an exchange.
16. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Email: service@homzure.com
We will make reasonable efforts to assist before shipment begins.
However, once an order enters:
• Processing
• Packing
• Fulfillment
• Shipment preparation
• Shipping
we cannot guarantee cancellation.
If the order has already been shipped, you may need to follow the applicable return process after receiving the product.
17. Cancellation Refunds
If payment has been processed and we successfully cancel your order, the refund will be issued to the original payment method or another method allowed by the applicable payment provider.
Your financial institution may require additional processing time.
18. Refused or Unclaimed Packages
Refusing delivery or failing to claim a package does not automatically qualify for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
• Shipping status
• Carrier fees
• Product condition
• Return eligibility
• Other relevant circumstances
Where permitted by applicable laws, reasonable shipping or return costs caused by refusal or failure to accept valid delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional requirements, including:
• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation requirements
• Transportation time
Please contact us before sending any international return.
Unless required by law, HOMZURE is not responsible for unnecessary customs fees or shipping costs caused by incorrect return procedures.
20. Consumer Rights
This Return & Refund Policy supplements, rather than replaces, consumer rights provided by applicable laws.
Depending on your country, state, province, or region, you may have legal rights regarding:
• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellation rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
21. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us:
Brand: HOMZURE
Website: homzure.com
Legal Entity:
Changsha Qingzimei Technology Co., Ltd.
Customer Support Email:
service@homzure.com
For order-related questions, please provide your order number and the email address used during checkout.
For damaged artistic decorative products, please provide clear photos of the product and packaging to help us review the situation.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
homzure.com is operated by Changsha Qingzimei Technology Co., Ltd.